Returns & Exchanges

At So Shape, we want you to be completely satisfied with your wellness journey. If you change your mind, you can return unopened and sealed products within 14 days of delivery for a full refund.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unopened, and sealed to qualify for a return due to food safety regulations.

• 2.
  Contact Support

  Email our customer service team with your order number to request a return authorization and receive the correct return address.

• 3.
  Pack and Ship

  Securely pack your items and ship them back to us using a tracked delivery service to ensure your parcel arrives safely at our warehouse.

• 4.
  Receive Refund

  Once our team inspects your returned items, we will process your refund back to your original payment method within 5 to 10 business days.